March 22, 2021
It’s not easy to sum up the experience at Xe-Há in 15 questions, but here it is. This water park is completely family-friendly and is distinguished by its all-inclusive admission and its unique water activities. Suffice to say that it’s known as a Mexican “Natural Wonder', to know that the crush is almost immediate and yes, it sticks for life. Read on to discover the frequently asked questions about Xel-Há, a Caribbean destination.
Yes! Xel-Há has already reopened its doors and you can visit it Tuesday to Sunday, from 8:30 a.m. to 6:00 p.m. We recommend you purchase your tickets in advance because, as part of the 360° Xafety model (which we’ll discuss in depth later), the park has a limited capacity.
Note: You can still buy your tickets at the park’s booths, but it is important to take into account the limited capacity.
The Natural Wonder Xel-Há is located in the heart of Riviera Maya, Mexico. More specifically: 110 km (about 70 miles) from Cancun, 9 km (about 6 miles) from Tulum archaeological site and 48 km (about 30 miles) from Playa del Carmen. You can get the fastest route from your current location here.
This is the part where we get excited about the all-inclusive ticket. This is very high on the list of frequently asked questions about Xel-Há, as a day at this Natural Wonder includes all of the above:
… and more!
No, you can enter the river even if you don’t know how to swim, you’ll be safe thanks to the life jackets and many even choose to travel aboard the inner tubes. The great advantage is that a gentle current that will guide your way.
To slide off the slides of the Scenic Lighthouse, it’s mandatory to know how to swim, as well as for some optional activities such as Power Xnorkel. In that case, check out Sea Trek Discover, an underwater walk where you don’t need to know how to swim.
Here are some helpful facts about the impressive Scenic Lighthouse…
Original and incredible, these activities are perfect to rediscover adventure:
Note: some activities like the Ray and the Manatee Encounters, may not be available as part of the 360° Xafety model.
Remember that, in order to book these activities, you must purchase your ticket to the park first. Take your printed coupons and as soon as you arrive, confirm your reservation to select the time that best suits your itinerary.
There’s a space specially designed for the little ones called Children’s World. Here you will find a wading pool, playground with slides, climbing ropes, seesaw, crocodile tunnel, hanging games and fun photo characters. They can also enjoy more artistic activities such as painting and drawing.
Right here you will find a resting area, so that parents can relax while taking care of their children.
No, the Annual Pass for Quintana Roo residents is only available for Xcaret Park. Learn more about the card Soy Xcaret, here.
Luckily, there are many ways to save! Find one that fits you best:
Visit our official promotions page to know our seasonal deals or call our Contact Center to request information about interest-free card payments.
If you want us to notify you of new offers, don’t forget to subscribe to the newsletter.
Great question! As a good Mexican, food plays a huge role in my vacations. Here you have a little guide:
Note: remember that as part of the 360° Xafety model, the buffet is now assisted. Approach the food bar with a mask and a member of our team will be ready to serve you.
Yes, you should be prepared for some encounters with specimens of wildlife: iguanas, coatis, pelicans, rays, hermit crab, barracudas and other colorful fish. The natural behavior of these is friendly and they don’t represent any risk to our visitors. However, it’s advisable to keep your distance, avoid feeding them and always be alert so you don’t trip or harm any of them.
If you have any questions about animal welfare, you can consult our conservation team.
Yes! The All Fun-Inclusive® gives you incredible benefits such as access to all Grupo Xcaret parks and tours, but some require a reservation and Xel-Há is one of them. Check-in, coordinate your visit with your concierge, and voilá!
Yes! All the activities of your all-inclusive ticket are available, with the exception of the kite flight and the guided tours.
As we already mentioned, some optional activities may be temporarily suspended.
No, snorkeling equipment (mask, fins, and breathing tube) is included in your ticket. The mask and fins go through a disinfection process between uses, while the tube is single-use and can be taken home as a souvenir. Ready for unlimited snorkeling!
The 360° Xafety model has 4 main pillars:
To tell you in detail about each of these pillars, we dedicated an entire Xcaret Blog to them! Learn how these measures are applied within the park.
We hope that this blog, in addition to solving your doubts, has convinced you even more to live this natural experience. Don’t forget to visit the official Xel-Há web page to book your entrances or follow its social media for more travel inspiration. Get ready for an unforgettable day…
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