Xavage park's 24 most frequently asked questions 

Let us answer your questions about the best adventure park in Cancun

Experience fun your way!

Are you looking for the best option for you and your family? Read this guide with the 24 most frequently asked questions about Xavage and learn more about this adventure park in Cancun, Quintana Roo. You’ll soon realize you’ll want to visit and spend an incredible day.

1. What is Xavage?

An adventure park in Cancun, Mexico wher excitement and fun are combined to make you spend an unforgettable day. It has six different activities for all types of adventurers, as well as food and drinks included. It operates from Monday to Saturday, between 8:30 a.m. and 5:00 p.m.

2. How much does the admission to Xavage cost?

Xavage offers you two different types of admission: the basic entry and Xavage All-Incuisve.

The basic admission includes the following:

• Kayak

• Rope Course

• Splash Zone

• Food and drinks at the Xnack

• Buffet restaurant

The Xavage All-Inclusive admission includes the following:

• Kayak

• Ropes Course

• Splash Zone

• Jet Boat

• Monster Truck

• Xavage Zip-line

• Rafting

You can repeat the activities as many times as you want! Plus, both admissión include safety equipment in all activities, use of toilets, dressing rooms, showers, lockers, Wi-Fi, ATM, and free parking.

*Children between 5 and 11 years old get a preferential rate.

3. What are Xavage's activities?

Xavage has six different and unique activities in Cancun and Riviera Maya.

Rafting

For those who like to live new experiences, Xavage offers the only rafting experience in Cancun and Riviera Maya. Enjoy a fun time on category three whitewater rapids with your friends or family aboard a raft. Remember to give your team a fun name and answer the famous question: "Who wants to go rafting?" with the best attitude.

Ropes Course

Put your skills to the test with surprising obstacles that hang mid-air at our Ropes Course. Here, the heights will be your biggest challenge to overcome, in addition to using your strength and ability to pass each obstacle while being attached to a trusty harness.

The first level is 8 m high, with firm obstacles to gain confidence; the second level is 14 m high, the third level is 25 m high, and the fourth reaches 36 m high. Choose the level you prefer and the degree of difficulty that you’re willing to try out. You'll have so much fun!

Monster Truck

If you like to take control, you have to try our Monster Truck. This activity is one of the favorites among adventurer. You’ll go through stone paths, bridges, and unexpected hills. Choose your co-driver and get ready for one of the most incredible activities.

You must be of legal age and have a valid driving license to be on the wheel of this adventure.

Kayaking

The park ha cannals where you can kayak individually or as a couple. This activity is the relaxing part of the day.

Jet Boat

Enjoy a ride in a fast boat that will surprise you with each 360° turn. Enjoy it with all your family and friends, buckle up, hold on tight, and yell: "Twist twirl!"

Xavage Zip-line

Last but not least, a horizontal zip-line. You will be able to see Xavage from the heights. We recommend you settle in and enjoy the ride.

4. How extreme is Xavage?

Xavage is a park with unique activities for the more and the less adventurous. Each activity has a higher grade challenge for those who prefer to take it up a notch, but it also has a friendly version for everyone.

It doesn't matter if you don't consider yourself an adrenaline buff. At Xavage, you will have the opportunity to try new and fun activities. If you feel yourself an adventurer, you'll also find activities to test your skills.

It’s necessary to mention that the higher degree challenges require strength in arms, legs, and back... Basically the whole body, to hold you and try to take safe steps every time you want to move forward without losing your balance.

All activities have the necessary security measures to make your adventure fun. That is why it is mandatory to follow the guides' instructions so that together they create unforgettable experiences. 

There is no better feeling than that of an adventure with safety!

5. How can I buy tickets to Xavage?

One of the most important questions is where and how you can purchase your admission. There are different ways for you to do it safely.

Online

Enter our official website and make your purchase safely. If you do it in advance, you can get a discount. You can add to your purchase round trip transportation, so you don't have to worry about how you'll get there.

At the park

You can make your purchase directly at the ticket booth. We recommend you arrive early to enjoy all the activities.

Points of sale

You’ll find official Grupo xcaret points of sale in different shopping malls in both Cancun and Playa del Carmen. Approach our advisors, they will provide you with all the information to make your purchase.

Agencies

Grupo Xcaret also offers admission through different travel agencies.

6. How do I check my reservation at the ticket booth?

Bring the proof of purchase that you’ll receive by email at the end of your transaction. You can print it and show it at the ticket booth of just show it in a digital format with a valid and official ID, the card used to make the purchase, and the cardholder's ID. If the cardholder does not visit the park, it will be necessary to present a copy of the card and official ID on both sides.

7. Where is Xavage located, and how can I get there?

You’ll find Xavage park in Cancun, on the Chetumal - Puerto Juárez highway, km 338. It’s located 25 minutes from the Cancun Hotel Zone and 35 minutes from Playa del Carmen. You can arrive by car, taxi, or purchase a tour that includes transportation.

You can also arrive by bus from Cancun. ADO has daily departures at the following times:

• 9:45 a.m. Cancun – Xavage

• 5:30 pm. Xavage – Cancun

Travel times From:

• Cancun - 10 to 30 minutes (depending on the departure point)

• Cancun International Airport - 5 minutes

• Puerto Morelos - 15 minutes

• Playa del Carmen - 35 minutes

8. From what age can I do activities at Xavage?

Xavage is a park for the whole family. Its facilities and activities are adapted so the little ones can have fun. For safety reasons, the minimum age to enter the park is five years old.

9. Are there activities for children?

Sure! Children between 5 and 11 years old have a place dedicated especially to them called Splash Zone, which has waterslides, bridges, slingshots, and a wading pool. While they play, their family members can supervise them from a refreshing pool.

In addition, if they meet the required measurements and weight, they can do the other activities accompanied by an adult.

10. Can I change the date of my visit or cancel it?

Whenever we plan a trip, we hope everything goes according to plan, but on occasions beyond our control, this is impossible, and we have to make changes.

Date change

Your ticket is valid for one year from the date of purchase. If you need to change your visit date, you can only do so with minimum 24 hours in advance. If you want to do it on the same day as your visit, you won't be able to change it.

Xavage does not close its doors due to rain or bad weather unless it is due to the threat of a hurricane or cyclone, in which case you can apply the date change policy.

Purchase cancellation

For cancellations, you must send an email briefly informing why you are proceeding with the cancellation. The Customer Service team will respond to you within 48 hours. Remember, cancellations are regulated by the terms and conditions of the cancellation policy.

Reservations canceled two days or more before your arrival date are subject to a 10% administrative fee. From 1 to 0 days before the arrival date, or in case of a no show, they will not be refundable.

Cancellations will be refunded according to the method of payment. Once the reservation is made, there will be no changes to the types of tickets, activities, and tours.

You must be aware of the cancellation and refund policies before purchasing.

11. What kind of clothes should I bring to Xavage?

It will be a very adventurous day, and if we add the hot weather of Cancun, we recommend you go fresh with appropriate clothing that allows you to test your skills.

I recommend you wear a swimsuit, shorts, and a shirt that allows you to move and that you are willing to get wet. Using closed shoes or water shoes for footwear is mandatory for the Ropes Course and Monster Truck activities. I suggest you add an extra change of clothes and your towel.

12. What are the breakfast and lunch hours?

I have good news, here food and drinks are unlimited. Xavage knows that eating delicious food is part of the adventure and fun. Inside the park you’ll find two areas to recharge your energy after many activities.

Both types of tickets include all the food and drinks (non-alcoholic) you want:

Xnack

Open from 9:00 a.m. to 5:00 p.m.

Here you will find pizza, juices, and smoothies. There is also a fruit and cookie cart to fill you with energy.

Buffet

Open from 12:00 p.m. to 5:00 p.m.

This buffet is abundant in international dishes because there is something for all tastes! Mexican food, seafood, vegan food, and many more. Prepare to receive your refreshing welcome drink upon arrival.

I recommend visiting the buffet last so you can enjoy all the activities and your food calmly but you will be the one deciding the order of your own adventure.

13. What should I do if I have special food requirements?

If you have any special food requirements, send an email days in advance of your visit date to servicioalcliente@xcaret.com to request it. Another option is to approach one of our hosts at the entrance on the day of your visit so that they can help you out.

14. Can I bring my camera or use my cell phone in Xavage?

For safety reasons, devices such as selfie sticks are prohibited in certain activities. Some activities involve rivers and waterfalls, meaning your camera could get wet. If you don’t have a waterproof camera, we don’t recommend taking it.

With this in mind, your best option is to take an adventure camera, one of those that you can secure directly to your helmet and have your hands free for anything.

On the other hand, your helmet has a chip that activates the park’s cameras to take the photos you want during your visit. You can purchase them at an additional cost. Remember to smile every time you find yourself in a photo spot.

15. How can I purchase the photo package?

You can do it from your arrival at the park. The staff will provide you with the service so that you dedicate yourself to working on your best poses throughout the day whenever you find one of the photo spots.

However, if you don't know if ypu want it from the beginning, but at the end of the adventure you decide that you want to buy the package, you can still purchase the package as long as you posed on the different photo spots during the day. The staff will help you, since the chip in your helmet will link all your photos regardless of whether you bought it in advance or at the end of your visit.

Once purchased, you will have a ticket with a code that you can use on the page http://www.xcaret.photos/. Your photos will appear here for a set amount of time, available for download and saved for posterity.

If you can't download your photos or want to purchase them after your visit, email foto@xcaret.com to make the request, and the photo team will help you. The pictures remain in the database for up to 30 days after the visit.

16. Where can I store my personal belongings?

Good news! Your admission includes a locker where you can store belongings for two people. Their size is for small and medium size backpacks.

17. Can a person in a wheelchair enter the park?

Yes, most of the park is wheelchair accessible. In addition, there are wheelchairs for rent. However, they can't carry out the activities, but you can enjoy the Xnack area, the buffet, and the rest areas.

18. How long does it take to do all the activities?

Everything will depend on how much time you take on each one.

Activities without a set duration: Kayak and Ropes Circuit

You can go through the canals of the park and its Ropes Course very fast or very slow, it will depend on you.

Activities with a set duration: Xavage Zip-line, Jet Boat, Rafting, and Monster Truck

The zip-line circuit lasts a couple of minutes, Jet Boat lasts approximately 35 minutes, Monster Truck 25 minutes, and Rafing 45 minutes (all times mentioned are from the beginning of the briefing until the end of the activity).

19. What is the minimum and maximum weight to ride the zip-line?

There is a minimum and maximum weight required for the safety and comfort of all visitors. For your safety and ensure harnesses are comfortable and fit for visitors, a minimum weight of 88 lbs (40 kg) is required, and a maximum weight of 300 lbs (136 kg) is allowed.

The circumference capacity of the harnesses around the waist is 130 cm, and 70 cm around each leg. In the case of children, the harness must be adjusted correctly for their safety, otherwise they won’t be able to carry out the activity.

20. Can I do water activities if I don't know how to swim?

Of course! In all activities, it is necessary to wear a life jacket. Also, in each experience, lifeguards are watching for your safety.

21. Is a driver's license required to drive Monster Truck?

You must be of legal age and present a valid official ID that proves your age, in addition to having previous experience behind the wheel. The minimum height for the driver is 1.60 m, and 1.20 m for the co-driver.

22. Can I do the activities if I have heart or respiratory problems?

To carry out the activities it’s necessary to have the conditions that allow you to climb ropes, go over suspended bridges, paddle in a kayak and fast rivers, in addition to resisting changes of direction and unpredictable turns in a water jet.

The activities are not for pregnant women, people with epilepsy, asthma, hypertension, diabetes, neck, and back problems, recent surgeries, or any cardiac history. Review the specifications of each activity.

23. Is Xavage recommended for older people?

As previously mentioned, physical effort and constant movement are required. If the person is in good health, they can carry out the activities.

24. Are there places in Xavage where children and adults who do not do the activities can rest?

Yeah! There are rest areas with hammocks in front of the Splash Zone. Here you will also find lounge chairs to relax. You can also rest in the Xnack area while enjoying cookies, fruits, and smoothies.

With this question-and-answer guide, you are ready to live the adventure and have fun as you have planned.