Buy safely 

Worriless vacations

Did you search “parks in Riviera Maya” and ended up with thousands of options? We all want to find the one that suits our budget and expectations the best but during our research we must be on the lookout to possible frauds. For this reason, it seemed very important to dedicate a blog to safe online shopping. Here you’ll find all the official channels Grupo Xcaret has with guaranteed service and truthful information. 

Online purchases

Virtual transactions have gained popularity, so it’s really important to keep in mind our data’s security. The best way to avoid frauds is to purchase your tickets through official pages. These are Grupo Xcaret’s certified web pages, where your purchase is protected, and the rates are updated and legitimate:

If you have any questions and you still don’t feel comfortable purchasing products and services online, that’s fine! We have a blog specially dedicated to guide you through your online purchase and the security certifications that you should pay attention to. Click here to read it.

Note: You can still buy your tickets at the box office, however, as part of the 360° Xafety model, the experiences have reduced their capacity and it’s advisable to schedule your visit in advance.

What happens after purchasing my park tickets online?

Wohoo! Your purchase was completed successfully. Now, how do you get your tickets? After making a successful payment, a coupon will arrive to your email address. You must print this coupon and present it at the ticket office on the day of your visit along with the credit card with which the payment was made and an official ID. It’s not possible to present it digitally.

In the case of hotels, all you need to do is present your ID and confirmation number.

Social Networks

As part of the official ways to buy tickets to Grupo Xcaret’s parks and hotels, we want to add the official and verified social networks of the parks, hotels and tours. These pages are great to make informed decisions and catch special discounts. In addition, you can chat with a representative in real time through the Facebook inbox.

Xoximilco Cancún

Xcaret Expeditions

Mexico Destination Club

Hotel Xcaret México

 

Hotel Xcaret Arte

Grupo Xcaret

Follow your favorite experiences and don’t miss out on dreamy travel content! 

XCARET! App 

This App responds to the group’s sustainability mission: making it possible to eliminate printed materials within parks. In addition to having functions such as GPS and illustrated maps, you can purchase your tickets and add Dream Activities (not included in your ticket).

Also, you can get a 10% discount booking through the app by purchasing up to one day prior to your visit (or even 15% with 21 days in advance).

Download it now:

Android → social.xcaret.com/xc‑fb‑app‑android

IOS → social.xcaret.com/xc‑fb‑app‑ios

Through our Call Center  

If you have a problem with your online purchase, applying a promotional code or simply prefer personalized and immediate attention, assistance is one call away.

Working hours are Monday to Friday from 7:00 a.m. to 12:00 a.m. or Saturdays and Sundays from 7:00 a.m. to 10:00 p.m. (Quintana Roo local time). We share our official numbers with you: 

  • Cancun: 998-883-3143
  • USA/Canada: 1-855-326-0682
  • Brazil: 0-800-892-3371
  • Argentina: 0800-122-0384
  • Colombia: 800-952-0705
  • Spain: 900-965-224
  • Chile: 0-800-835-016
  • Costa Rica: 800-052-1715
  • Panama: 800-052-0524
  • Ecuador: 800-5-931-0227
  • Peru: 800-00636
  • UK: 800-04-89-203
  • Other countries: 0052-998-883-3143

Important: Keep in mind these certified agents don’t offer assistance through WhatsApp.

While at the destination: modules

Say yes to spontaneous adventures! Perhaps you were walking in the square and saw a module that promoted the parks and tours of Grupo Xcaret. How do you know if they are legitimate? It’s very easy to recognize their coworkers. They will be wearing their uniform, official badge, and protective equipment (face shield and protective glasses).

Benefits 

Purchase in advance and get special discounts

  1. If you make your reservation with a minimum of 7 days in advance (through the pages previously mentioned), you can get a 10% discount on your purchase.
  2. Purchasing 21 or more days in advance, you get a 15% discount.

Payment facilities

Up to 15 interest-free months with participating cards.

You can only defer your payment with participating cards when purchasing your tickets through the official websites and reservation center. This applies to cards issued in Mexico, not foreign (including American Express):

  • Citibanamex: 3, 6 and 9 interest-free monthly payment
  • BBVA Bancomer: 3 and 6 interest-free monthly payment
  • Santander: 3 and 6 interest-free monthly payment
  • American Express: 3 y 6 interest-free monthly payment
  • HSBC: 3, 6, 12, 13 and 15 interest-free monthly payment
  • Banorte: 3 and 6 interest-free monthly payment
  • Scotiabank: 3 and 6 interest-free monthly payment
  • Itaucard: 3 and 6 interest-free monthly payment
  • Inbursa: 3 and 6 interest-free monthly payment
  • IXE: 3 and 6 interest-free monthly payment
  • Banco del Bajío: 3 and 6 interest-free monthly payment
  • AFIRME: 3 and 6 interest-free monthly payment
  • PayPal: 3, 6 and 12 interest-free monthly payment

Cancellations and date changes 

Learn more about the cancellation and refund policies:

  • Cancelations made with more than 2 days before the arrival date are subject to a 10% charge for administrative expenses; 2 to 0 days before the arrival date, or in case of no-show, the entrances won’t be refundable.
  • Xperience Packages and Passports are not available for cancellation or refundable.
  • Dream Activities are non-refundable.
  • To cancel, email customerservice@xcaret.com and you’ll get a response within 48 hours.
  • If you are looking for a refund, it will be effective according to the form of payment made. You can also carry out this operation through the previous email.

Can I reschedule my visit?

Yes! Your tickets are valid one year after your purchase.

 Your dreamed vacations are out there, you just have to pay attentions to certain details to make them happen. Research as much as you need to in order to feel comfortable with your choice. Remember that verified official channels will always be the best starting point for planning, as well as the most reliable sources of information and safest channels to share your personal information. Let us know if you have any further doubts about the official ways to buy tickets to Grupo Xcaret’s parks and hotels, we’ll be happy to help you reach this wonderful destination!

What has been your experience shopping online?