Xcaret: the Mexican paradise you must visit in Riviera Maya 

We know that one of the main reasons for coming to the Mexican Caribbean is to enjoy its beautiful beaches, but without a doubt, many friends or acquaintances have told you that you should visit Xcaret. This paradise in Riviera Maya hides our great love for Mexico, and we show it every day.

So, if you already plan to visit us, this little guide with the most frequently asked questions about Xcaret will help you better plan your experience and prepare for the best day of your trip to Riviera Maya.

Frequently asked questions before visiting Xcaret!

Where is Xcaret park located?

Xcaret is in Playa del Carmen, Quintana Roo, Mexico. This city is one of the most visited destinations in Riviera Maya. We are on the federal highway Playa del Carmen – Tulum, about 20 minutes from downtown and approximately 90 minutes from Cancun.

How can I get to Xcaret park using public transportation?

Getting to this paradise on your own is very simple. From Cancun, you can take a bus from the ADO bus station downtown, and it will take you to the park. Another way is taking a minivan near the bus station to Playa del Carmen, and from there, take another minivan to Tulum. Tell the driver you are going to Xcaret so he can drop you off at our bus stop on the federal highway. You’ll be able to recognize it thanks to its colors.

Frequently asked questions before visiting Xcaret!

What’s included in my admission to Xcaret park?  

At Xcaret, we have four types of admission for our visitors: 

Basic Admission

Enjoy more than 50 attractions including: the underground rivers, our snorkeling inlet, the aquarium, the scenic tower, a beautiful and incredible walk along the Paraíso River, all our shows, and of course the Xcaret México Espectacular presentation at the Gran Tlachco.

This type of admission doesn’t include food, use of lockers, or snorkeling equipment but you can get them all at an additional cost.

Frequently asked questions before visiting Xcaret!
Xcaret Plus Admission

This admission includes a meal at any of our restaurants, unlimited non-alcoholic beverages during your meal, a beer, the use of our Plus Area where you will find lockers, showers, changing rooms, and snorkeling equipment so that you can enjoy the underground rivers and our inlet more easily.

Xcaret Total Admission

It gives you all the benefits of our Plus Admission and it includes an optional activity to choose from between Snuba Bahia, Sea Trek, or Adrenalina.

Snuba Reef At Xcaret Sea

These three admissions allow you to enjoy a whole day at Xcaret from its opening time at 8:30 a.m. until the end of Xcaret México Espectacular. However, there is still one more admission for those who visit Xcaret at night:

Xcaret at Night Admission

It allows you to enter Xcaret from 4:00 p.m. until 10:30 p.m., allowing you to enjoy all the attractions of the park in addition to our famous Xcaret México Espectacular. To this admission, you can add our Xcaret Xclusive package for $30 USD. It includes a reserved seat inside the Gran Tlachco, a bottle of sparkling wine, caramelized seeds, and non-alcoholic drinks for the little ones.

If you want to purchase your admission, enter here: XCARET ADMISSIONS

Frequently asked questions before visiting Xcaret!

Is it necessary to know how to swim to enjoy water activities?

If you are one of those who have asked us this question, you will be relieved to know that it’s not necessary to be an expert swimmer to enjoy our rivers, natural pools, beach, and snorkeling inlet. In each of these attractions there will be a lifeguard, as well as life jackets so that you can use them during your experience.

If you want to do any of our optional activities, these are the ones that require you to know how to swim: Snuba Reef and Swim with Sharks. These are the activities you can do without knowing how to swim: Snorkeling Tour, Sea Trek, Sea Trek Rays, Interactive Encounter with Rays, and Adrenalina.

What kind of restaurants can I find at Xcaret?

You can find different restaurant options according to your personal cravings, as well as a new cafeteria in front of the entrance of the rivers.

  • La Cocina: Satisfy your appetite with delicious Mexican dishes such as Poblano mole, chicharron in green sauce, cochinita pibil, and other delicious stews, as well as traditional desserts.
  • Dos Playas: If you like seafood, this is the perfect place to try delicious dishes such as Caribbean paella, seafood soup, seafood cocktail, and a passion fruit aguachile.
  • La Laguna: The perfect place for international food lovers. In this restaurant, you will find dishes such as sushi, pizza, hamburgers, and some cuts of meat such as cutlets and flank steak.
  • El Manglar: In this gastronomic corner of Xcaret you will find the best selection of typical food from the Mexican Pacific, based on fish and shellfish such as red and green aguachiles, fried fish, and cocktails.
  • Peninsula: In addition to having one of the most beautiful views of Xcaret, here you will find international food, as well as seafood and fish. Try dishes such as marlin ceviche, pickled mussels, shrimp cocktail, as well as various cuts of meat.

We also remind you that all our restaurants have an extensive salad and dessert bar, in addition to having options for vegetarians and vegans.

Are there any activities for children at Xcaret?

The little ones are welcome to Xcaret because most of the activities are adapted to every age. For example, in order for them to enjoy our underground rivers, natural pools, and more, we have life jackets for kids from 3 years old and up. Yet, even if you kid is younger, you can bring their own vest.

Besides, we have a special place just for them. The Children’s World is filled with various experiences for children under 12 years old such as the Secret Adventure with tunnels, water slides, and hanging bridges, a wading pool, jet fountain and sandbox. The minimum age required is six years old.

Frequently asked questions before visiting Xcaret!

Some of our Dream Activities are also available for children. The Snorkel Tour may be suitable for children from 3 years old and up. Snuba Arrecife can be done by children from 9 years old and Snuba Bahia by kids from 12 years old. Little ones can walk under the sea with Sea Trek, as long as the diving suit fits perfectly. A little Adrenalina for them? Of course, they can carry out this activity from the age of 8 years old or a minimum height of 1.40 m.

Can I do all the activities in one day?

Xcaret is a one-day park, so doing all the activities in a single visit may be possible if you make a well-organized itinerary. For this, we recommend downloading our Xcaret app for your Android or IOS device. In it, you can find a detailed map of all our activities, as well as their schedules.

With our app, you can even create an itinerary of all your favorite activities and thus be able to follow a schedule that will allow you to do and experience the best of Xcaret in just one day. We recommend that when you arrive at the park you visit the underground rivers first since they are the attraction that will take more time, especially if it is your first time.

Xcaret App For Iphone and Ipad

Xcaret App For Android Devices

If you still think that a single day is not enough, we have a promotion in which, by booking your first day, we give you your second visit at a special price for you to keep on enjoying the beauty of this paradise in Riviera Maya:

Second Day Free Promotion at Xcaret

Is Xcaret enabled for the use of wheelchairs?

Yes! Everyone is invited to come and enjoy paradise. That is why each of the colored paths in the park is enabled for the use of wheelchairs. Also, we have an electric car rental service so that our visitors with limited mobility can enjoy better their visit.

Xcaret Park

If you come with kids, we also have in our visitor service area the rental of strollers so that your kids can be safer and more relaxed walking with you through the park.

On this map, you’ll be able to find the areas where you’ll need to be more careful due to their inclination, for example, some areas of the blue path or the green path.

Accessibility Map in Xcaret

What kind of clothes should I wear at Xcaret?

Coming to Xcaret is the best opportunity to create incredible photos in paradise, so we recommend you bring comfortable clothes that help you with the tropical warmth. We recommend hats or caps, some water shoes, and a change of clothes in case you want to bring your favorite outfit and rock it for the photos.

Cotton garments are perfect for keeping you cool, but a good tip is also considering beachwear, just don’t forget UV protection to enjoy the water activities. In case of using sunscreen, make sure it’s 100% biodegradable and bring a towel. In case you forget your beach clothes, towel or sunscreen you can buy them in one of our stores.

Are you already open and operating?

Xcaret is already open and operating from Monday to Saturday from 8:30 in the morning until 9:30 at night. For now, and until further notice, we are taking Sundays to rest.

What are the restrictions now with the new normality?

These new times have required us to create protocols that allow us to continue receiving visitors and ensure that their experience will be safe. Part of these protocols is the reduction of capacity in our shows, optional activities, and attractions.

The use of a mask is mandatory during your visit, except when you are doing water activities or eating in our restaurants. Also, we have placed antibacterial gel dispensers in every corner for the use of our visitors and coworkers.

Due to its extension and because it is an open area, our visitors maintain a healthy distance during their visit and our staff is always attentive to make it so.

If you want to know more about our protocols here you can find more information: 360° Xafety

What is Xcaret México Espectacular about?

We are sure that this presentation is one of the reasons that brought you to Xcaret. Xcaret México Espectacular is an incredible journey through the history of the country, its dances, and traditions. Through different numbers, we will take you to live the history of the Maya world, the arrival of the Spaniards, up until the most historical passages that marked a before and after in our country.

We will take you to know different corners of Mexico through the best language that exists: music! You will experience a little bit of La Guelaguetza with Flor de Piña from Oaxaca, you will get excited with the Dance of the Elders from Michoacán, and you will get excited with the traditional mariachi.

In any case, we are sure that the moment you will remember for a long time will be when the song “Mexico en la Piel” begins and give the presentation its incredible closure after such a spectacular trip through Mexico.

This entry was a bit long, but we hope it helps you to better plan your next visit to Xcaret. If you would like us to make a similar guide to your favorite park, leave us your comments.

Frequently asked questions before visiting Xcaret!