Guided tours full of culture, nature, and fun 

Your guide to the Maya world 

The Maya culture is one of the most important and representative of Mexico. When you visit the Yucatan Peninsula, you will want to be very prepared to tour the Maya world. Today, I bring you the answers to frequently asked questions about Xcaret Expeditions archaeological tours. 

1. What are the Xcaret Expeditions archaeological tours, and how many are there? 

Xcaret Expeditions has the most complete guided tours to the most visited archaeological sites in Quintana Roo and Yucatán: Chichén Itzá, Tulum, and Cobá. 

To visit each archaeological site, Xcaret Expeditions has different guided tours that leave from Cancun and Riviera Maya, so you can choose the one that best suits what you are looking for according to your budget or tastes. 

There are seven tours which can also include Grupo Xcaret parks after your visit to the archaeological site: 

 Chichén Itzá: Xichén Clásico / Xichén Deluxe / Xichén Clásico – Xcaret 

 Tulum: Tulum – Xel-Há 

 Cobá: Cobá – Tulum / Cobá – Xel-Há 

2. What does each archaeological tour include? 

 Chichén Itzá 

This ancient Maya city, declared by UNESCO as Cultural Heritage of Humanity, is the favorite of those who travel through the Yucatan Peninsula. Inside it, you’ll find the Kukulkán Castle, one of the new seven wonders of the modern world. 

In the guided tours of Xcaret Expeditions, you will be able to enjoy it and learn more about its history thanks to the certified tour guides that will accompany you at all times. 

Xichén Clásico 

  • Round trip transportation on board a panoramic bus. Departures from the comfort of your hotel. 
  • Access to the archaeological site of Chichén Itzá with a certified bilingual guide. 
  • A complimentary reusable water bottle for the archaeological site. 
  • Visit to the Xcajum cenote with 45 min for swimming activity (mandatory use of life jacket). 
  • Use of facilities in the Xcajum cenote (lockers and life jackets at an additional cost). 
  • Buffet lunch at the Xcajum cenote restaurant (drinks at an additional cost). 
  • Visit Valladolid, Magical Town. 

Special discounts for Mexicans are available .

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Xichén Deluxe 

  • Round trip transportation from Cancun and Riviera Maya on board a panoramic bus or luxury van. 
  • Access to the archaeological site of Chichén Itzá. 
  • Tour of Chichén Itzá with a certified bilingual guide (approximately 1.15 hours) and free time in the archaeological site. 
  • Visit the Tsukán Sanctuary cenote for swimming activities. 
  • Complimentary reusable water bottle and bottle holder for the archaeological zone. 
  • Soft drinks, water, and beers at the end of the tour. 
  • Refreshing towel. 
  • Gourmet breakfast on board the bus consisting of a baguette, natural juice, a pancake, and coffee. 
  • Buffet lunch with Yucatan specialties and unlimited drinks at La Casona restaurant in Valladolid. 

Special discounts for Mexicans are available 

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 Xichén Clásico – Xcaret 

Get to know the best of Chichén Itzá and Xcaret in two days. Enjoy the ancient Maya traces, the main temples of this ancient civilization, and get ready for the next day when you will visit Xcaret to discover the more than 50 attractions that the most beloved park in the Riviera Maya has for you. 

 In Chichén Itzá 

  • Access to the archaeological site of Chichén Itzá with a certified bilingual guide. 
  • Complimentary reusable water bottle for the archaeological site. 
  • Visit to the Xcajum cenote with 45 min for swimming activity (mandatory use of life jacket). 
  • Use of facilities in the Xcajum cenote (lockers and life jackets at an additional cost). 
  • Buffet lunch at the Xcajum cenote restaurant (drinks at an additional cost). 
  • Visit Valladolid, Magical Town. 
  • Gourmet breakfast on board the bus consisting of a baguette, natural juice, a pancake, and coffee.  
  • Buffet lunch with Yucatan specialties and unlimited drinks at La Casona restaurant in Valladolid. 

Special discounts for Mexicans are available 

At Xcaret 

  • Visit three underground rivers (safety bag available for the tour). 
  • Enjoy the Xcaret México Espectacular presentation. 
  • Access to the beach, the cove, and natural pools. 
  • Visits to the Coral Reef Aquarium, the Butterfly Pavilion, and the Aviary. 
  • The Children’s World: a fun space only for the little ones. 
  • Equestrian Presentation, Papantla Flyers, and Pre-Hispanic Dances. 
  •  Rainforest trail. 
  •  Use life jackets and floating tires. 
  •  Enjoy the lounge chairs, hammocks, and rest areas. 
  •  Access to restrooms, dressing rooms, and showers. 
  •  Other services (WiFi, ATMs, and shops). 

 After this tour, your love for Mexico will be greater. You have to choose which one to do first! 

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Tulum 

Famous for being the only Maya city located in front of the sea. Also known as the walled city for its translation to the original name. You will fall in love with so much turquoise blue that surrounds it, the fresh breeze, and the sound of nature. Xcaret Expeditions guided tours will make you wish the day never ends. 

Tulum – Xel-Há 

This tour has the perfect combination: The most beautiful archaeological site in the Riviera Maya during the morning, and in the afternoon, the colors and aquatic activities of the natural wonder, Xel-Há, one of the best parks by Grupo Xcaret. 

 In Tulum 

  • Round trip transportation from Cancun and Riviera Maya on board a panoramic bus or luxury van. 
  • Access and guided tour in the archaeological site of Tulum (45 min of a guided tour and 45 min of free time). 
  • Complimentary reusable water bottle for the archaeological site. 
  •  Certified bilingual guide. 
  •  Entrance and exit train in the archaeological site (subject to availability). 

 In Xel-Há 

  • Admission to Xel-Há starting at 12:00 p.m. 
  • Unlimited snorkeling in the cove and tire ride on the river. 
  • Scenic Lighthouse with 360° views at a height of 40 m (130 ft) and a waterslide descent. 
  • Adventure World: rope games, zip-lines, and base jumps from 5 meters (16 ft) high. 
  • Special games for the little ones in the Children’s World. 
  • Tour of trails in the middle of the jungle. 
  • Buffet lunch, open bar and unlimited non-alcoholic drinks. 
  • Life jackets, floating tires and bicycles. 
  • Use of snorkeling equipment. 
  • Rest areas with hammocks and lounge chairs. 
  • Other services (WiFi, ATMs and shops at additional cost). 

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Cobá 

This archaeological site is known for its white paths that connect to the tallest pyramid in the Riviera Maya, Nohoch Mul.  Lagoons and an abundant green color surround the ancient Maya city of Cobá. 

Cobá – Tulum 

Culture, sun, and a beautiful view in one day. The best archaeological sites of Quintana Roo in a single day. One of the best ways to take advantage of one of your vacation days in the Yucatan Peninsula. 

  • Round trip transportation from Cancun and the Riviera Maya. 
  • Box lunch on the way to Cobá and light snacks on the way to Tulum. 
  • Guided tour of Cobá and Tulum (45 min each) and free time to explore on your own. 
  • Certified bilingual guide (Spanish and English). 
  • Bike or tricycle tour in Cobá. 
  • Soft drinks and bottled water onboard the bus. 
  • Buffet lunch at Xel-Há park at the end of the tours. 

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Cobá – Xel-Ha 

A beautiful Maya paradise in the morning, walking the paths of Cobá and enjoying the fresh air, in the afternoon, it’s time to cool off in the crystalline cove of Xel-Há. 

In Coba 

  • Round trip transportation from Cancun and Riviera Maya. 
  • Guided tour in Cobá, and free time to explore on your own. 
  • Complimentary reusable water bottle for the archaeological site. 
  • Bicycle or tricycle in Cobá. 
  • Certified bilingual guide (Spanish and English). 

In Xel-Há 

  • Admission to Xel-Há starting at noon. 
  • Unlimited snorkeling in the cove and tire rides on the river. 
  • Scenic Lighthouse with 360° views at a height of 40 m (130 ft) and a waterslide descent. 
  • Adventure World: rope games, zip lines, and jumps from 5 meters (16 ft) high. 
  • Special games for the little ones in the Children’s World. 
  • Tour of trails in the middle of the jungle. 
  • Buffet lunch, open bar, and unlimited non-alcoholic drinks. 
  • Life jackets, inner tubes, and bicycles. 
  • Use of snorkeling equipment with the complimentary tube. 
  • Rest areas with hammocks and lounge chairs. 
  • Other services (WiFi, ATMs, and shops at additional cost). 

Know more about this Tour

3. What does a guided tour mean? 

All Xcaret Expeditions tours are guided. In other words, you will not only visit the archaeological sites, but you will also learn about their history with the bilingual guides certified by INAH. A complete experience in the Maya world!

4. What are the schedules of each tour? 

Chichén Itzá

Xichén Clásico and Xichén Deluxe 

Available from Monday to Saturday with a duration of approximately 12 hours. Transportation is between 7:00 a.m. and 9:00 a.m. depending on the location of your hotel.  

Xichén Clásico – Xcaret 

Xcaret is open Monday through Saturday from 8:30 a.m. to 5 p.m. to 10:30 p.m. 

Xichén Clásico Tour: Monday to Saturday. 

Tulum

Tulum – Xel-Há 

Available from Tuesday to Sunday since Xel-Há is closed on Mondays. The tour has a duration of 12 hours including the transfer time. 

Tulum – Xenses 

You can take this tour from Monday to Saturday and it lasts approximately 12 hours, including the transfer time. 

Cobá

Cobá – Tulum 

Enjoy this tour from Tuesday to Saturday, with an approximate duration of 12 hours, including transfer times. 

Cobá – Xel-Há 

You can enjoy this tour on Tuesdays and Thursdays, with an approximate duration of 12 hours, including transfer times. 

5. Can I do more than one tour in one day? 

Each of the tours last approximately 12 hours, that is why it is not possible to do more than one tour on the same day. However, you can book one per day during your vacation week or choose from the tours that combine the experiences you’re looking for. 

6. How can I buy my ticket for the archaeological sites? 

Do it safely on the Xcaret Expeditions website or by calling customer service, where the sales agents will assist you and answer your questions before making the purchase. 

7. What forms of payment are available to book my tour? 

You can do it in different ways depending on the currency you choose on the Xcaret Expeditions website. 

8. What documents must I bring for the tour? 

On all Xcaret Expeditions tours, you must bring the printed purchase receipt, that way, you can board the bus and enjoy one of the best experiences in the Maya world. 

9. Can I change the date of my visit or cancel it? 

Yes, you can change your visit date. You will have to contact any of the Customer Service numbers or send an email to servicioalcliente@xcaret.com. You must know that the dates are subject to availability because the tours have a maximum number of passengers. Any change in the visit date may generate an adjustment in prices. 

If you wish to cancel your visit, it will have to be more than two days in advance of your visit date. This process is subject to a 10% charge for administrative expenses, from 2 to 0 days before the arrival date, or in case of non-arrival, it will not be refundable. 

Your ticket is valid for one year from the date of purchase.

10. Are Xcaret Expeditions tours for the whole family? 

Yes! Xcaret Expeditions tours are for the whole family. Children under four years old travel for free, and children from 5 to 11 years old pay half the price. If children under 12 years of age are taller than 1.40 m, they must also present identification to prove their age. 

11. What is the transportation of my tour? 

Xcaret Expeditions transportations are luxury and very nice buses with all the comforts to make your trip safe and pleasant. They have energy stations to charge your electronic devices, air conditioning, comfortable and reclining seats, screens where you can learn more about the destinations you will visit, and bathrooms. 

The transportation that picks you up at your hotel or the meeting point takes travelers to a transfer center with connecting transportations to different tours (Chichén Itzá, Tulum, Cobá). Pay attention to the guide’s instructions to board the bus that has been indicated to you according to the tour you purchased. 

frequently-asked-questions-about-xcaret-expeditions-tours

12. Can the tour transport go to my hotel or is there a meeting point? 

Transportation can pick you up at your hotel. If your hotel is not on the list of hotels available for pick up, you can go to the closest meeting point. If you make your purchase online, check the list of hotels where the service applies. The pick-up time is between 7:00 a.m. and 9:00 a.m. depending on the location of your hotel. 

It is essential to confirm your service 48 hours in advance and show up 15 minutes before the pick-up time. 

 In case your hotel is not on the list, you can go to the following pick-up points: 

 Cancun 

  • Plaza Marina Puerto Cancun 
  • Xcaret Base (Caracol Base Offices) 

Playa del Carmen  

  • Old Navy – Paseo del Carmen Shopping Mall 
  • Old square 
  • Pearl Square 
  • Middle cellar 

13. What type of clothing should I wear on an archaeological tour? 

The weather of the Yucatan Peninsula is warm. The three archaeological sites that you will visit require that you wear your most comfortable and fresh clothing, so I recommend you to wear shorts, a dress, tennis shoes or comfortable sandals, a cap or hat, and sunglasses. 

On some tours, you will swim in a cenote or the incredible waters of Xel-Há, so don’t forget your swimsuit, towel, water shoes, and biodegradable sunscreen. 

14. Can I bring my camera or video? 

Some archaeological sites might have an extra tax for video cameras that is not included in the tour. If you decide to bring a video camera, you will have to pay the tax. 

The best advice I can give you, in this case, is to take your cell phone with a lot of battery and enjoy taking all the photos you want. 

15. Can I eat inside the archaeological sites? 

Within the archaeological sites, there are areas where you can stop to eat. You can buy a snack att the entrance if you wish. Remember that you must carry your garbage with you or deposit it in the garbage bins on the premises. 

Some tours have snacks and drinks, so I recommend you don’t spend much money on food inside the archaeological sites. 

16. Who can I go to in case of health or food requirements? 

The customer service team is in charge of providing you with support if you have any special food requirements. Send an email to serviciosalcliente@xcaret.com before your visit with the necessary specifications so that your visit is pleasant and without any inconvenience. 

In the event of having any health requirements during the tour, your guide will be the right person to provide you with the support you need. 

17. What are the general recommendations during archaeological tours? 

You will love the Xcaret Expeditions tours, and once you are in the place, you will realize why we provide the following tips:  

  • Always carry cash and valid official identification.  
  • Pay attention to your guide to know all the information about the archaeological site. You will not want to miss any detail.  
  • Time is gold during the tours in the archaeological sites. Be punctual at the times that your guide indicates to avoid any inconvenience and to respect the time of others (you will only have 15 minutes of tolerance). 
  • Lastly, enjoy every moment, take lots of photos and share everything you learn. 

18. If I am a guest of Hotel Xcaret México, Hotel Xcaret Arte or Casa de la Playa, are these tours included in my reservation? 

If you are a guest of any Xcaret Hotels, you have a special discount on Xcaret Expeditions tours. For Chichén Itzá tours, only the Xichén Deluxe tour applies. 

Meet with your concierge upon arrival or send an email to book your visit. 

Tours are subject to availability during your stay. 

Now that you know the recommendations and what each tour includes, I am sure that you have a clearer idea of the tour you will choose. 

Read: 10 ideas for your photos in the archaeological sites of the Riviera Maya.