What to do if something went wrong with your photo package

The best memories of your holidays

We help you to recover them

 

Holidays are over and it is time to enjoy the memories. But what happens if at home you realize that your photo package came incomplete or with wrong photos. Well, don’t worry because in this blog post we will tell you how to proceed in those cases.

 

What to do if something went wrong with you photo package

Photo: Pexels

If you are visiting Xcaret soon, you will be interested to read: 10 Emblematic Spots To Take Photos In Xcaret

 

I purchased my photo package and the download code appears as invalid to me

This situation can be given for two reasons. The first is that the download code is not yet activated and the other is that the download code is wrong.

In the first case, all you have to do is wait 24 hours since the download code is activated after that time. When that time has passed and the download code still appears as invalid, you have to contact the photography department to support you.

To contact the photography department you can write to the email address that appears on your payment note or you can write to vexpress@experienciasxcaret.com.mx you can also dial them to the following numbers: 01 55 4163 7327 from Mexico or 0052 55 4163 7327 from other parts of the world.

 

what to do if something went wrong with your photos

 

I purchased my photo package and the download code appears as expired

The codes or download links have a period of life of 30 days, after that time the codes expire. If for some reason you missed those days without downloading your photos, you have to contact directly with the photography department so they can support you with the download.

 

What to do if something went wrong with you photo package

Photo: Pexels

 

To contact the photography department you can write to the email and to the phones mentioned above.

I purchased my photo package and they arrived incomplete

After you get the download code has to pass 24 hrs in order to all your photos appear in the page. If after that time you see that your photos arrive incomplete you need to write to the email: vexpress@experienciasxcaret.com.mx sending the following information:

  • Date of visit
  • Park or parks visited
  • Photo of the payment note (if you don’t have the payment note it is necessary that you send the bank statement where the charge appears).
  • Missing photos (the photo spots where you took those missing pictures).

 

What to do if something went wrong with you photo package

Photo: Pexels

 

I purchased my photo package and they sent me pictures of other people or I didn’t get any

When other photos appear in your code, you must write to the email: vexpress@experienciasxcaret.com.mx sending the following information:

  • Date of visit
  • Park or parks visited
  • Photo of the payment note (if you don’t have the payment note it is necessary that you send the bank statement where the charge appears).
  • Missing photos (the photo spots where you took those missing pictures).
  • Photo of the people that should appear in your photo package.

Normally when this error happens is because the photos were not associated with the wristband. When this happens, the photography team has to carry out a manual search among all the photos that were taken that day in the park, this can take from 5 to 15 days depending on the volume of photos to be reviewed.

Due to the above, it is that this process sometimes becomes a bit slow and therefore we ask for the understanding and patience of our visitors.

 

What to do if something went wrong with you photo package

Some tips that we can give you about your photo package are:

  • Take as many photos as you want.
  • Purchase your photo package online or as soon as you arrive at the park.
  • Don’t forget to scan your wristband in each photo spot.
  • In the end, keep with you your payment receipt until you get all your photos.

We hope the information provided in this blog post is of utility and don’t hesitate to share your comments with us.

Guadalupe Dzul

Communicologist by profession, loves photography, rowing, wine, chocolate and spending time with family.